Terms of service

This is a plain-language draft. SLEM Technologies must have it reviewed by its legal advisers before relying on it.

The service

ResolveDesk is a hosted service desk. An organisation registers, chooses a plan and invites its people. The organisation is responsible for the accounts it creates and for what its people put into the service.

Trials, plans and payment

Each plan starts with a trial. When the trial ends we issue an invoice, payable by bank transfer within seven days. Unpaid organisations are suspended until payment is recorded. Prices are shown on the pricing page and exclude applicable taxes.

Acceptable use

Do not use the service to break the law, attack other systems, send unsolicited messages, or store content you have no right to store. Webhooks and email to ticket may only be pointed at systems you control or are authorised to use.

The demo

The demo organisation is shared and visible to other visitors. Do not enter real or confidential information.

Availability and changes

We work to keep the service available but do not promise uninterrupted operation. We may change features, and will say on the features page what is and is not available.

Contact

Questions about these terms: use the contact page.