About
Built by SLEM Technologies
ResolveDesk is the service desk product from SLEM Technologies, who also build ProcessIQ, a workflow automation product.
We built ResolveDesk because IT teams should not need a separate tool for each kind of request. Incidents, service requests, changes and assets share the same people, the same approvals and the same service levels, so they share one product.
Two principles shaped it. First, access is decided on the server for every request, and each organisation's data is kept separate. Second, we say plainly what the product does and does not do yet, so you can judge it before you commit.
ResolveDesk and ProcessIQ work together through signed webhooks: a Desk event can start a Flow workflow.
One product
Every module in every plan, with one set of people and permissions.
Checked on the server
Roles are enforced for every request, and customers are kept apart.
Plain about limits
A published list of what is not built yet, on the home and features pages.
See it for yourself.
The live demo opens with no sign-up, as any of the eleven roles.