Your data stays separate
Each organisation's information is kept apart from every other customer's.
Security
How we protect your organisation's data
A plain-language overview. If your team needs a security questionnaire or more detail, contact us.
Access by role
Eleven built-in roles decide who can see and do what. Records you are not allowed to see are not shown to you.
Protected sign-in
Sign-in is protected, and extra verification is available to every person.
A record of activity
Important actions are recorded, so administrators can see who did what and when.
Sensitive details are protected
Credentials and secrets you give us are stored protected and are not displayed again once saved.
Safe connections
Integrations are built to be safe by default, and email to ticket accepts mail only from people in your organisation.
Careful with files
Uploaded files are checked and limited in size.
What we have not done
Certifications and reviews
ResolveDesk has not been through an independent security audit and does not hold SOC 2 or ISO 27001 certification. Single sign-on is not available yet. If your procurement process needs these, please tell us.