Privacy

This is a plain-language draft. SLEM Technologies must have it reviewed by its legal advisers before relying on it.

Whose data this is

For the people inside a customer organisation, the organisation decides what is stored and is responsible for it; SLEM Technologies processes it to run the service. For visitors to this website and people who contact us, SLEM Technologies decides how the data is used.

What we hold

• Account data: name, work email, role, sign-in and security events.
• Service desk content the organisation creates: tickets, comments, articles, assets and attachments.
• Billing data: plan, invoices and payment references. We do not store card numbers.
• Messages sent through the contact form: name, email, company and the message.

Cookies

The app uses cookies that keep you signed in. They are strictly necessary and are not used for advertising. The website does not use advertising or analytics cookies.

Email

Notification emails (for example ticket updates and password resets) are sent through our email provider. Each person can switch off notification emails in settings.

Your rights and contact

Ask your organisation's administrator about data in your organisation. For anything held by SLEM Technologies, use the contact page.