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Live demo

Try it as the person who would use it

Pick a role to open a shared demo organisation with sample incidents, requests, articles, changes and assets. No sign-up, no email.

Good to know

  • The demo organisation is shared. Other visitors can see what you create, so do not enter real information.
  • People, roles, billing, integrations and passwords are switched off in the demo. Everything else works as it does in your own organisation.
  • No email is sent from the demo.

  • Employee

    Signed in as Erin Employee

    Reports problems and asks for services; sees only her own tickets and assets.

    Try: Raise an incident, request a laptop, search the knowledge base.

  • Service Desk Agent

    Signed in as Alex Agent

    Works the queue: triage, assign, reply, resolve; can link problems and configuration items.

    Try: Open an incident, add an internal note, resolve it, link a problem.

  • Resolver

    Signed in as Rafael Resolver

    Second-line engineer who works assigned tickets and changes.

    Try: Work a ticket assigned to your team, record a change outcome.

  • Service Desk Manager

    Signed in as Morgan Manager

    Runs the desk: SLAs, escalations, reports, change approvals.

    Try: Check SLA risk on the dashboard, run reports, approve a change.

  • Approver

    Signed in as Priya Approver

    Decides requests that need approval.

    Try: Open Approvals and approve or reject a request.

  • Knowledge Manager

    Signed in as Kofi Knowledge

    Writes and publishes knowledge articles.

    Try: Draft an article, publish it, read feedback.

  • Change Manager

    Signed in as Chidi Change

    Chairs the change advisory board.

    Try: Review a submitted change, check overlaps on the calendar, approve.

  • Asset Manager

    Signed in as Asha Assets

    Keeps the asset register and the configuration database.

    Try: Assign a laptop, retire an asset, add a dependency.

  • Administrator

    Signed in as Adaeze Admin

    Configures the organisation: catalogue, SLAs, teams, categories.

    Try: Edit the service catalogue and SLA policies.

  • Auditor

    Signed in as Ade Auditor

    Read-only view of tickets, reports and the audit log.

    Try: Read the audit log and reports; note there is nothing to change.

  • Organisation Owner

    Signed in as Olivia Owner

    Holds every permission in the organisation.

    Try: See everything an organisation owner sees.

Ready for your own? Create your organisation.